ISO 9001 Quality Manuals

A Quality Manual is a set of documents that describe an organization’s quality management system. Quality manuals include procedures for key elements of a quality management system with details of responsibilities and authorities for each element of the quality management system.

Typical contents of a Quality Manual include:

Quality Policy – A statement of intent from the organization with a commitment to providing a product or service to meet customer requirements

Quality Objectives – A set of defined, measureable goals that the organisation is committed to meeting in order to fulfil customer requirements

Top Level Procedures

Management Review – Describes the methods that senior management undertake to monitor and measure the performance of the organisation then take actions to improve performance

Control of documents – Describes the methods for ensuring that pertinent documents are available at their point of use

Control of records – Describes the methods for ensuring that pertinent records are available at their point of use

Internal audit – Describes the methods for auditing the quality management system to assess its effectiveness

Control of nonconforming product – Describes the methods for ensuring that product that does not meet requirements is prevented from delivery to the customer

Corrective action – Describes the methods for taking action to rectify non-conformances

Preventive action – Describes the methods for taking action to rectify potential non-conformances

Product Realization – Provides an overview of methods of manufacture or provision of service

Monitoring and Measuring – Describes the methods of measuring an organisation’s performance against customer requirements and company objectives

Purchasing – Describes the methods applied to ensure purchased goods meet requirements

Responsibility and Authority – Describes the organisational structure and chain of authority with responsibility of key personnel

Resource Management – Describes methods of managing resource to ensure the organization meets requirements in an efficient manner

Infrastructure and Work Environment – Describes an organization’s policy with regards to the prerequisite standards for infrastructure and work environment

The ISO 9001 Quality Manual includes a comprehensive set of documents, records, checklists and implementation guides making ISO 9001:2008 certification even easier.