ISO 9001 Quality Manuals

Posts Tagged ‘Iso 9001 Standard’

Clause 4.1 requires an organization to establish, document, implement and maintain a quality management system and continually improve the quality management system effectiveness.

Clause 4.1 requires an organization to

- determine the processes needed for the quality management system
- determine the sequence and interaction of these processes
- determine criteria and methods needed to ensure that both the operation and control of these processes are effective
- ensure the availability of resources and information to support the operation and monitoring of these processes
- monitor, measure, and analyse the processes
- implement actions necessary to achieve planned results and continual improvement

Clause 4.1 requires an organization to manage the processes in accordance with the requirements of the ISO 9001: 2008 standard.

Clause 4.1 requires that when an organization outsources any process that can affect product conformity to requirements, the organization shall ensure control over such processes. The type and extent of control to be applied to must be defined within the quality management system.

Quality management system processes should include management activities, provision of resources, product realization, measurement, analysis and improvement.

An outsourced process is a process which the organization chooses to have performed by an external party but is still a part of the quality management system. The organization still assumes responsibility of conformity to all customer, statutory and regulatory requirements for all outsourced processes. The control applied to the outsourced process can be influenced by the potential impact of the outsourced process on the organization’s capability to provide product that conforms to requirements, the degree to which the control for the process is shared, and the capability of achieving the necessary control through the application of purchasing procedures

All of our manual packages come with our comprehensive guide to the process of implementing an ISO 9001 compliant Quality Management System

ISO Certification normally refers to certification of your quality management system to ISO 9001. It is an internationally recognised standard for quality management system requirements. It is a certification that enhances your company reputation with your customer especially as it demonstrates your commitment to quality.
 
ISO 9001 was developed by ISO (International Organization for Standardisation), the world’s largest developer and publisher of International Standards. ISO is a network of 156 national standards bodies, based in Geneva, Switzerland. ISO is a non-governmental organisation that forms a bridge between the public and private sectors.
 
ISO 9001:2008 Quality Management Systems Requirements is the latest version of the standard and is intended for use in any organization regardless of size, type or product (including service). It provides a number of requirements which an organization needs to fulfil if it is to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual improvement of the Quality Management System.

This is the only standard in the ISO 9000 series for which third-party auditors may grant certification.

ISO 9001:2008, the approval standard, has 5 main sections:

- Quality Management System
- Management Responsibility
- Resource Management
- Product Realization
- Measurement Analysis and Improvement

 
There are many other standards in the ISO series including the food safety related ISO 22000 standard. The ISO 22000 international standard specifies the requirements for a food safety management system that involves the following elements:

- interactive communication
- system management
- prerequisite programs
- HACCP principles

I am a great fan of fantasy football so, tongue in cheek, I have applied principles of the ISO 9001 standard to our Fantasy Football League.

Our Fantasy League’s quality policy is to provide a competitive product and services of the highest standards of performance and reliability. By achieving this goal the League will consistently satisfy the needs and expectations of our customers and friends.

To ensure success of this policy League Management are directly responsible providing organisation and support, equipment and facilities, training and education of all members, reviewing and auditing performance, and driving continuous improvement in our own teams.

The League Management’s Quality Objectives are:

a)   To maintain an effective League Management System complying with International Standards if possible

b)   To provide a competitive product and services of the highest standards of performance and reliability, thus enhancing the League’s reputation with customers and friends

c)   To ensure compliance with relevant customer, statutory and regulatory requirements. (The Rules)

d)   To endeavour, at all times, to maximize customer satisfaction but still win all the prize money ourselves

e)   To pro-actively promote and encourage a culture of continuous improvement for our own teams within the league whilst at the same time recommending disastrous transfers to other members

The Fantasy League League Website provides control of documents (Clause 4.2.3), records (Clause 4.2.4) and the rules. External Document Control (Clause 4.2.4) was provided by OPTA statistics as these were approved as the authority to judge player performance by the League Management.

Team scores on a weekly basis were subjected to Internal Audit (Clause 8.2.2) a record of results and follow up actions were documented.

 Management Commitment (Clause 5.1) was demonstrated spending precious time watching every game available, Customer Focus (Clause 5.2) was intense, especially as we wanted to beat all our customers and run off with the prizes.

There were many painstaking hours of Planning (Clause 5.4) taken in preparation for the weekend’s games: who was on form? Who was injured? Who was playing who? Again corrective action was required: I need to get rid of Bramble he’s a liability and Wigan’s defence is leaking goals like a sieve!

Responsibility & Authority was allocated to each member. They had their own team name and password so it was their own problem if they forgot to sign out! I also noted that my nominated deputy would have taken great pleasure in stitching up my team by making excessive transfers and buying players who were injured.

 Internal Communication (Clause 5.5) was based on quantity rather than quality especially after watching football for 5 hours in the bar. Follow up on performance was regularly conducted via forums and e-mails although clearly the League Internal Auditor had his work cut out here.

Management Review (Clause 5.6) was conducted at the end of the each month when a Manager of the Month was nominated and then the end of the season where team awards were given out.

 Resources (Clause 6.1) Cash and Management Time to collect cash, Design and Development (Clause 7.3.2 -7.3.7) set up of the League, Training (Clause 6.2) How to use the Fantasy Football website, Infrastructure (Clause 6.3) Bar computer and Work Environment (Clause 6.4) Bar again! were all provided to ensure the League ran smoothly.

 Purchasing (Clause 7.4) was the easiest of chores thanks to Budweiser’s free website and a little of our management resource.

Production (Clause7.5.1) Seemed to be the difficult part: How has Downing missed a penalty again? (and why did I leave him in my team?), Why did I chose Ronaldo as captain the week Ferguson decides to give him a rest?, and why has O’Neil taken Knight off after 59 minutes, surely he knows I’ve got him in my defence?

 Identification and Traceability (Clause 7.5.3) was straight forward, everyone’s performance was available to all at the touch of a button you could see disastrous transfers, silly nominations as captains etc.

Customer Property (Clause 7.5.4) (Cash) was held and managed by the League nominated Management Representative.

 Calibration (Clause 7.6) and verification of measuring equipment were provided by OPTA statistics as these were the approved International standard.

 Monitoring and Measurement (Clause 8.2) and Analysis of Data (Clause 8.4) was carried out weekly after each set of games, when each player would seek some improvement by taking preventative or corrective action the following week.

Non-conforming product (Clause 8.3) was dealt with by immediate transfer out and the purchase of a more consistent goal scoring product.

 Customer Satisfaction (Clause 8.2.1) was apparent at the end of the season when the prizes were given out. If only it was as easy to get the cash off them at the start!